Easyjet reveals cyber attack let hackers access nine million customers' details

More than nine million customers’ details were accessed and a total of 2,208 customers had their credit card details stolen, EasyJet said in a statement to the stock market.

There had been ‘no evidence that any personal information of any nature has been misused’ and the unauthorised access had now been blocked, according to the statement.

It continued: ‘However, on the recommendation of the ICO, we are communicating with the approximately 9m customers whose travel details were accessed to advise them of protective steps to minimise any risk of potential phishing.

‘We are advising customers to continue to be alert as they would normally be, especially should they receive any unsolicited communications. We also advise customers to be cautious of any communications purporting to come from EasyJet or EasyJet Holidays.’

All the affected customers will be contacted in the next few days, and they should remain ‘extra vigilant’ of possible scam emails, according to Johan Lundgren, EasyJet chief executive.

He said: ‘We take the cyber security of our systems very seriously and have robust security measures in place to protect our customers’ personal information. However, this is an evolving threat as cyber attackers get ever more sophisticated.

‘Since we became aware of the incident, it has become clear that owing to COVID-19 there is heightened concern about personal data being used for online scams.

‘As a result, and on the recommendation of the ICO, we are contacting those customers whose travel information was accessed and we are advising them to be extra vigilant, particularly if they receive unsolicited communications.’

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